Frequently Asked Questions
Answers to the questions we hear most often. If you don’t see what you’re looking for, email [email protected] or use our contact page.
Ordering
How do I place an order?
Browse our shop, add products to your cart, and check out. You’ll receive an order confirmation email immediately. Phone orders are also welcome at our business number during business hours (Monday–Friday, 8:00 AM–4:00 PM Central).
Can I modify or change an order after placing it?
Our system does not allow modifications to an existing order. If you need to change something, we can cancel the order so you can re-place it with the correct items and quantities. If you just want to add items, place a second order and email us — we will combine the orders and refund the extra shipping charge.
Can you combine multiple orders into one shipment?
Yes. If you place two or more orders on the same day (or over a weekend), we’ll happily combine them and refund the excess shipping charges. Email [email protected] with the subject line COMBINE ORDER followed by the order numbers.
How do I cancel an order?
Contact us as quickly as possible at [email protected] or by phone during business hours. You may cancel any unshipped order for a full refund to the original payment method. Once an order has shipped, cancellation is not possible; see our Return and Refund Policy for damage, lost shipments, or fulfillment issues.
How do I track my order?
Once your order ships, you’ll receive a shipping confirmation email with a tracking number. You can also view order status by logging in to My Account.
Payment
What payment methods do you accept?
We accept bank wire transfer, ACH transfer, credit and debit cards (Visa, Mastercard, Discover, American Express), and personal and business checks. Each method has its own processing time and limits, shown at checkout.
When is payment due?
Payment is due promptly after order confirmation. Credit card and ACH payments are processed at checkout. Wire transfers and checks must be initiated within two business days of order confirmation to preserve your locked price.
Why are precious metal prices different each time I visit?
Precious metal prices move continuously with the global spot price. Our product prices update in real time based on that spot price plus a small premium that covers our manufacturing, packaging, and insured shipping. Once your order is confirmed, your price is locked as long as payment is completed on time.
What is spot price?
Spot price is the current market price at which a specific precious metal (gold, silver, copper, etc.) can be bought or sold for immediate delivery. Dealers like IRV.COM quote prices as spot plus a premium. The premium covers refining, minting, capsule, shipping insurance, and our margin.
Do you offer bulk or wholesale pricing?
Yes. We have dedicated pricing for distributors, resellers, and high-volume buyers. Apply for a wholesale account through our Wholesale Application page.
Shipping & Delivery
How do you ship orders?
All orders ship via insured carrier (typically UPS or USPS Priority Mail) from our facility in Ozark, Missouri. All shipments are insured to full value while in transit.
When will my order ship?
In-stock orders typically ship within 1–3 business days of cleared payment. Personal and business checks are held up to 10 business days before funds are considered cleared. Custom-minted orders have longer lead times; your order confirmation will include an estimate.
Is there free shipping?
Yes. Orders over $599 ship free within the United States. We do not ship internationally at this time.
Do I need to sign for my package?
Shipments above $500 in declared value require a signature upon delivery. You can authorize a signature release by contacting the carrier, but signature releases are at the customer’s sole risk.
What do I do if my shipment arrives damaged or is missing items?
Contact us within 7 days of delivery at [email protected] with your order number and photos of the outer packaging, inner packaging, and damaged products. We will replace the affected items at no cost to you, issue a refund, or open a carrier insurance claim depending on the situation. Do not discard the packaging until the claim is resolved. See our Return & Refund Policy for the full process.
What if my shipment never arrives?
First check the tracking status — many “lost” packages are held at a local facility for signature. If the carrier confirms the package is lost, contact us and we will file a carrier insurance claim and replace or refund the order once the claim is approved.
Products
Are your products authentic?
Yes. Every product is manufactured in-house at our Missouri facility from .999 fine copper, .999 fine silver, or .9999 fine gold. We cut our own dies, strike, finish, polish, and package every piece. Authenticity and stated specifications are guaranteed.
What does .999 or .9999 fine mean?
Fineness is the purity of the metal, expressed as a decimal. .999 fine means 99.9% pure — our standard for silver and copper. .9999 fine means 99.99% pure — our standard for gold. Higher fineness is more expensive because refining to that purity takes more work.
Why is there a premium over the spot price?
Spot price is the price of raw metal bullion in bulk. When you buy a finished coin or bar, you’re also paying for refining the metal to .999+ purity, casting or rolling it into blanks, die design, striking, finishing, packaging, insurance, and shipping. That additional cost is the premium.
What are Mint Markers?
Mint Markers are our collectible small-format coins minted in limited quantities. Each Mint Marker is a one-half or one troy ounce piece with an original design. Browse them at /mint-markers/.
What is Mint Club®?
Mint Club® is our exclusive numbered-release series. Each Mint Club release is limited to 500 pieces and features an original artist-designed obverse. Browse the series at /mint-club/.
Do you offer custom minting?
Yes. We produce custom commemorative coins, medallions, and tokens for businesses, organizations, and private collectors. Minimum order quantities and design fees apply. Contact [email protected] or request a quote to get started.
Do you sell coin capsules?
We do not sell capsules separately. The following sizes fit our product line and can be purchased from most bullion-supply retailers:
- 30mm ½ troy ounce — direct fit
- 39mm 1 troy ounce — direct fit
- 39mm 2 troy ounce — direct fit
- 39mm 2 troy ounce — with gasket
- 50mm 2 troy ounce — direct fit
How do waitlists and restocking work?
When a product sells out, you can join the waitlist by entering your email on the product page. We restock based on waitlist demand — items with the most waiting customers are struck and restocked first. You’ll receive an email notification when the product is available again.
Returns, Refunds & Buy-Back
Do you accept returns?
Due to the volatile nature of precious metal pricing, all sales are final once payment has cleared. We do not accept buyer’s-remorse returns. We will always make it right when a shipment arrives damaged, is missing items, or contains the wrong product — those cases are covered under our Return & Refund Policy.
Do you buy back metal?
We offer a buy-back service for select bullion products previously purchased from us. Buy-back prices are based on the spot price at the time the metal physically arrives at our facility, less a spread. Email [email protected] with the product, quantity, and original order number to request a buy-back quote.
Taxes & Reporting
Do you collect sales tax?
We collect sales tax in states where we are legally required to do so. Sales tax is calculated at checkout based on your shipping address. Customers with a valid resale certificate can apply for tax-exempt status through our Wholesale Application.
What gets reported to the IRS?
Federal law requires us to report cash and cash-equivalent payments aggregating $10,000 or more in a single transaction (or related transactions) on IRS Form 8300. Certain dealer-to-dealer sales of specific bullion products may also trigger Form 1099-B reporting. This is a legal requirement, not an IRV.COM policy. Customers are responsible for their own tax obligations, including capital gains on resale.
Are your products IRA eligible?
Our .999 fine silver and .9999 fine gold products meet the IRS purity requirements for inclusion in a Precious Metals IRA. See our IRA Eligible Precious Metals page for a plain-English overview of the rules, and contact us before placing an IRA order so we can coordinate with your custodian. Note: copper is not an IRA-eligible metal under IRS rules, regardless of purity.
Accounts & Wholesale
Do I need an account to place an order?
No. You can check out as a guest. Creating an account gives you faster future checkouts, order history, wishlist, and notifications for restocks and new releases.
How do I apply for a wholesale account?
Submit the form at /wholesale-account-application/. We’ll review your application and follow up within 1–2 business days.
Contact
Email: [email protected]
Hours: Monday–Friday, 8:00 AM–4:00 PM Central
Address: IRV, Inc. (d/b/a IRV.COM), P.O. Box 323, Ozark, MO 65721